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Guardian FAQ

Thank you for your ASPCA Guardian membership!

Your monthly commitment as an ASPCA Guardian is making a life-changing difference for thousands upon thousands of animals nationwide. As a passionate animal welfare advocate, you can take action now to make positive change for even more animals throughout the country.
 

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As an ASPCA® Guardian, you are a part of the nationwide work the ASPCA does every day to improve the lives of animals. The success of our efforts in rescuing, protecting and placing animals begins with dedicated friends like you, and we’re so grateful for your generous monthly support.
 

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Frequently Asked Questions

Here are some of the more commonly asked questions about ASPCA Guardian monthly giving! If you have a question not covered here, please feel free to contact Member Support: (800) 628-0028. Please be sure to have your membership ID number ready for fastest service.
 

Q: How do I make changes to my account?

A: It's easy! Use the links below or call Member Support at (800) 628-0028 if you wish to change your monthly giving amount, suspend or cancel your monthly payments. Changes to your Guardian membership can take up to 30 days to take effect.

Q: I currently send you a check every month. How do I go about having automatic deductions from my checking account?

A: To make automatic monthly gifts directly from your checking account, you can fill out the EFT (Electronic Funds Transfer) section on the back of your ASPCA Guardian statement and return it with your pledge. Be sure to check off the change of payment type box on the front of your statement before sending it back in the envelope provided.
 

Q: Can I stop whenever I want?

A: You can make changes to your monthly support online by following the links below or by calling Member Support at (800) 628-0028. Please allow 30 days for the change to take effect.

Q: I've been an ASPCA Guardian for several months, but have not received any letters verifying my donations for tax purposes. Will I be receiving one?

A: Yes, ASPCA Guardians receive one statement reflecting the prior year's total contributions. This statement is usually mailed in late February or early March.
 

Q: Can I request that my monthly gifts go to a specific fund?

A: Unfortunately, we cannot allocate your money to a restricted fund. We can assure you that your monthly gifts are going to the areas of greatest need, and helping the ASPCA in all its many programs and efforts.
 

Q: I signed up to be an ASPCA Guardian by credit card, but I'm still receiving a monthly statement and no charges have appeared on my credit card. Why is that?

A: ASPCA Guardian transactions take place once per month. Therefore, depending on when your request was received/processed, it can take up to a month and a half for you to see a charge appear on your card and for the statements to stop. If it's been longer than that, please bring it to our attention so we can look into the situation for you.
 

Q: I'm an ASPCA Guardian, but I am receiving renewal notices. Aren't I considered a member?

A: You may have a duplicate record in our database or you may have joined the ASPCA Guardian program after the renewal mailing was prepared. If you receive more than one renewal notice please call us at (800) 628-0028 and we will look into this for you.