Thank you for your ASPCA Guardian membership! Your monthly gifts allow us to continue our life-saving efforts for animals in need across the country. It is important to us that you’re comfortable with your level of giving, so we made it easy for you to make updates to your account as needed. You can use these forms below to change your current monthly gift amount, suspend or cancel your monthly payments. For questions and other account requests, please call the ASPCA Guardian Hotline at (800) 628-0028.
ASPCA Guardian Hotline: (800) 628-0028
Please use this number to update your credit card or bank information, to change your payment type, verify check receipt, update your address information, or for any other ASPCA Guardian member-related matters. Please have your member ID number handy for fastest service.
Frequently Asked Questions
We’ve put together some of the more commonly asked questions about ASPCA Guardian monthly giving! Of course, if you have a question not covered here, please feel free to contact: (800) 628-0028. Please be sure to have your membership ID number handy for fastest service.
Q: How do I make changes to my account?
A: It's easy! Use the buttons above or call (800) 628-0028 if you wish to change your monthly giving amount, suspend or cancel your monthly payments. Changes to your Guardian membership can take up to 30 days to take effect.
Q: I currently send you a check every month. How do I go about having automatic deductions from my checking account?
A: Just fill out the EFT (Electronic Funds Transfer) section on the back of your ASPCA Guardian statement and return it with your pledge. Be sure to check off the change of payment type box on the front of your statement too before sending it back in the envelope provided.
Q: I'm a check writer and my statement shows two open months—the current and the last–but I never miss a month. What does this mean?
A: The current one is always open due to it being the reminder. If your previous check was deposited after the 20th, then it missed the statement printing deadline and will appear on the next statement. It really just boils down to timing and is not a reflection of your commitment, or our bookkeeping.
Q: Can I stop whenever I want?
A: Monthly support is greatly appreciated, but we understand if canceling is necessary. You can click on the “Cancel Monthly Pledge” button above, or call (800) 628-0028. Please allow 30 days for the change to take effect.
Q: I've been an ASPCA Guardian for several months, but have not received any letters verifying my donations for tax purposes. Will I be receiving one?
A: Yes, ASPCA Guardians receive one statement reflecting the prior year's total contributions. (Please note that this statement will not contain donations made to our regular or other restricted funds.) This statement is usually mailed in February.
Q: Can I request that my monthly gifts go to a specific fund?
A: Unfortunately, we cannot allocate your money to a restricted fund. We can assure you that your monthly gifts are going to the areas of greatest need, and helping the ASPCA in all its many programs and efforts.
Q: I signed up to be a credit card ASPCA Guardian, but I'm still receiving a monthly statement and no charges have appeared on my credit card. Why is that?
A: ASPCA Guardian transactions take place once per month. Therefore, depending on when your request was received/processed, it can take up to a month and a half for you to see a charge appear on your card and for the statements to stop. If it's been longer than that, please bring it to our attention so we can look into the situation for you.
Q: I'm an ASPCA Guardian, but I am receiving renewal notices. Aren't I considered a member?
A: You may have a duplicate record in our database or you may have joined the ASPCA Guardian program after the renewal mailing was prepared. If you receive more than one renewal notice please call us at (800) 628-0028 and we will look into this for you.