Attention New York: Introducing the COVID-19 Pet Hotline

April 30, 2020

a woman holding a puppy

On Tuesday, the New York City Emergency Management Department and the Mayor’s Office of Animal Welfare announced the launch of the NYC COVID-19 Pet Hotline. The first of its kind in the country, the Pet Hotline serves as an information, planning, referral and service coordination resource for NYC residents who need support for their pets during the pandemic.

We are working with our network of partner organizations through the City’s Animal Planning Task Force to field New Yorkers’ service needs and requests. Pet Hotline operators can be reached directly at (877) 204-8821 from 8:00 AM to 8:00 PM, seven days a week.

“Pets and service animals are a part of our family, and we want to alleviate any concern associated with having to take care of these family members during these trying times,” said NYC Emergency Management Commissioner Deanne Criswell. “We are thankful to our task force members who have stepped up to help New Yorkers who need this service.”

The Pet Hotline will help keep people and pets together by responding to questions and concerns about keeping pets safe during the COVID-19 crisis, as well as connect callers to pet relief resources such as subsidized emergency veterinary care, food and supply distribution services, and temporary placement or supplemental care of animals.

“Although critical animal care and resources are now available for pet owners who need them, how and where to access these services during a crisis can be challenging,” said ASPCA President and CEO Matt Bershadker. “The NYC COVID-19 Pet Hotline will significantly help solve that problem, and we’re proud to be among the collaboration of agencies and organizations connecting vital supplies and services to the people and animals who need them most.”  

The COVID-19 crisis has created new challenges for pet owners in New York city and across the country, but our priority remains with the health and safety of our clients and the animals we serve. Are you a pet owner affected by the pandemic, or do you know someone who is? Please save or send the NYC Pet Hotline number and stay tuned for more updates on the ASPCA’s COVID-19 relief and recovery efforts.