Jobs at ASPCA

Certified Veterinary Technician I

Department: Animal Poison Control Center
Division: Animal Health Services
Location: Urbana, IL

Job Summary:

The Certified Veterinary Technician I assists in management of calls that come in on the APCC hotline by obtaining a complete history, documenting exposure circumstances in the electronic medical record, calculating dosages and using in-house protocols to either manage the case or to escalate the case to a higher level veterinary technician/assistant or a veterinarian for further management. Veterinary technicians also participate in in-house protocol development, technician rounds, publications and other projects that may arise.

Job Responsibilities:

Professionally manage cases initiated by telephone, email, or fax from practicing veterinarians, animal owners and others involving animals that have been potentially exposed to an agent or disease.
Following protocol constraints, place outbound calls to follow up on select hotline cases.
Utilize the electronic medical record to obtain a complete case history, document exposures and detail treatment recommendations. Set pending actions to have records evaluated and closed by appropriate medical personnel.
Consult the on-site and off-site experts as needed for additional information.
Advance through protocol levels from 1-5 as skill level increases.
Act as consultant to lower level Veterinary Assistants, Technicians and students managing cases per established protocols
Actively participate in on-site training including attendance at monthly rounds.
Maintain high medical and record quality levels and respond to quality assessments provided by Director of Content and Records Management and Medical Director/VP APCC.
Obtain yearly continuing education as outlined in the CE policy.
Assist with development of support staff protocols for the medical library database.
Assist with special projects as requested.
Published approved manuscripts in peer-reviewed and lay journals and other media.
Work rotating shifts based on need as determined by APCC scheduling crew.

Education:

Licensed graduate of AVMA accredited veterinary technology program or equivalent.

Experience:

Qualified graduate with minimum 1 year of clinical experience is desired.
Poison control experience is beneficial.
Involvement in private practice, poison control center, or university or industrial research.

Knowledge Requirements:

Must have strong interest in toxicology.
Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches.

Skills Requirements:

Superb telecommunications and interpersonal skills.
Good computer literacy and typing skills.
Must be self-confident, motivated, and have the ability to interact effectively with pet owners, veterinary professionals and other staff members.
Must work well with or without direct supervision.

Licensing Requirements:

Must currently hold license from any U.S. state.
Must be eligible for and able to obtain an active Illinois veterinary license within one year of hire.

Additional Information:

Ability to work a flexible schedule including days, evenings, weekends, holidays and nights is required.

Benefits:

Our generous benefit package includes the following for full-time employees and (if qualified, we offer domestic partner coverage!) Medical, Dental, STD,401(k), Flexible Spending Accounts (FSA), Transit checks, Tuition Assistance Program, Training Seminars, EAP, 50% hospital discount, Paid time off.

If you have a passion and commitment to our mission and want to join an amazing team of dedicated professionals and are ready for an exciting, fast-paced environment, we invite you to apply by sending your resume and cover letter.

We look forward to hearing from you!