ASPCA Animal Hospital Client Letter
Dear ASPCA Animal Hospital Client,
We are writing to let you know of a significant upcoming change to the services available at the hospital.
The mission of the ASPCA Animal Hospital (AAH) is to relieve animal suffering and provide lifesaving care to animals who otherwise might not be able to obtain these services. This includes animals who have been victims of cruelty or neglect, those in need of permanent homes, and those whose owners are experiencing financial challenges.
Due to the exceptionally high volume of animals requiring care at the hospital, we have had to make the difficult decision to more tightly focus our work on the animals at highest risk, and reduce some of our other services. While we find it highly rewarding to offer the full range of care to pets, from wellness visits to critical emergency needs, it is essential that we retain the ability to provide care to the animals whose lives are most in danger.
As of January 4, 2016, the hospital will offer appointments only for rechecks of medical conditions previously treated at the hospital. We will no longer be scheduling appointments for checkups or preventive care.
We will continue offering walk-in emergency services for sick or injured animals during the hours the hospital is open. Please note that due to the high volume of emergencies seen at AAH, we are not able to perform checkups and/or vaccinations on a walk-in basis; this type of wellness care will need to be obtained at another veterinary facility.
We sincerely apologize for any hardship this may cause for you. We realize that for those who have been using the AAH for their pets' wellness care, it presents a significant challenge that we are discontinuing this service. Please know that this was not a decision made lightly – our goal with this change is to be better able to serve the dogs and cats who need us the very most.
Your pet’s wellness care, including annual exams, vaccinations, and preventive care such as heartworm, flea, and tick prevention, is of the highest importance in maintaining your companion’s health. To find a high-quality veterinarian in your area, please visit tinyurl.com/findvet, which will assist you in locating a veterinary practice that is accredited by the American Animal Hospital Association. You should be sure to bring a copy of your pet’s medical records when visiting a new veterinarian. If you would like a copy of your pet's records, please email us at [email protected].
Please see some FAQs and answers below:
1. My pet is being treated at the AAH for an ongoing medical condition. Can I still bring my pet to AAH?
Yes, we will still be providing rechecks to animals treated for a medical condition at the AAH within the past year. Please e mail us at [email protected] or call us at 646.259.4080 to schedule a recheck appointment.
2. Can I bring my pet in for her annual check-up?
Unfortunately, we will no longer be able to perform annual exams, check-ups, or routine vaccinations, either as appointments or walk-ins. If a pet being seen at AAH for a medical problem is also due for a vaccine, we can provide it.
3. What if my pet becomes ill or has an accident?
We will continue to provide emergency services during the hours the hospital is open. We are here for pet owners whose annual total household income is less than $75,000. If your household income exceeds that level, please seek services at one of the other excellent animal hospitals found throughout the five boroughs of NYC.
We greatly appreciate your understanding as we continue to evolve in our quest to ensure that the NYC animals most in need have a resource for their pressing medical needs.
The AAH Team