The Spay/Neuter Operations (SNO) Program Director – LA has experience in and a thorough understanding of how to run a high-quality, high-volume spay/neuter clinic. This person will play a large role in starting our Los Angeles clinic including but not limited to hiring and training a new medical team, creating and running supporting programs to ensure the success of the clinic. When the clinic opens, responsibilities will include managing day to day operations, managing medical and non-medical staff, building rapport with other groups in the surrounding area and meeting all strategic goals at or under budget.
- Lead recruitment and hiring efforts to build a full medical spay/neuter team, support staff, volunteers, and independent contractors
- Manage staff members through direct supervision and coaching, leading clinic staff meetings regularly and conducting performance reviews
- Oversee the training of staff, coordinating on boarding training of protocols and clinic procedures and continued training as needed
- Manage all day to day clinic operations, including but not limited to oversight of appointments and customer service, creating schedules for the team and outreach efforts
- Network and establish relationships with community groups, local spay/neuter providers, animal welfare groups and city organizations in order to support SNO efforts in the area
- Provide leadership and guide development of the department as part of the SNO Leadership Team, including creation and execution of strategic plan goals
- Record, monitor and control program revenue and expenses.
- Assist Vice President in managing an overall budget of approximately $1 million
- Develop and manage program outreach efforts within areas of focus
- Work closely with members of the SNO Leadership Team to execute medical, administrative, operations and outreach procedures and protocols
- Create location specific SOPs to supplement existing manual as needed.
- Oversee daily animal intake and discharge
- Ensure OSHA compliance at LA facility
- Perform other duties as assigned by VP
Education and Experience:
- Bachelor’s degree or higher in relevant field required
- 3 years of supervisory experience required, in spay/neuter clinic/animal shelter or social services strongly preferred
- Strong customer service experience and computer skills required
- Demonstrated and documented ability to manage operations
Knowledge and Skill Requirements:
- Bilingual English/Spanish preferred
- Must have knowledge of OSHA laws and regulations
- Must possess ability to lead diverse staff of professionals who work collaboratively
- Must possess excellent interpersonal, written, and verbal communication skills
- Must be able to develop and follow through on creative relationship cultivation strategies in LA area to support SNO efforts
- Must be able to work autonomously and as part of a team based in NYC
- Must be detail oriented, meticulous and have strong analytical skills
- Must possess strong diplomacy and negotiation skills
- Position is located in Los Angeles, California.
- Position requires flexibility in schedule such as overtime and/or occasional evenings, early mornings, and/or weekends. Extensive travel may also be required, including trips to New York City every other month, or as needed.
Our generous benefit package includes the following for full-time employees and (if qualified, we offer domestic partner coverage!) Medical, Dental, Vision, STD, LTD, 401(k), Flexible Spending Accounts (FSA), Transit checks, Tuition Assistance Program, Training Seminars, EAP, 50% hospital discount, Vacation, Sick, Personal & Company Holiday time off.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, medical condition or other characteristic protected by law.