The Manager of Community Advocacy supports the Senior Manager of Community Advocacy overseeing all outreach efforts, developing and executing new grassroots campaigns to meet or exceed saturation goals, utilizing relevant data to develop and execute targeted spay/neuter programs for both owned animals and community cats to reach the most at-risk animals in New York City. The Manager of Community Advocacy supervises a field-based team of Community Advocates to successfully execute the ASPCA Cares method of targeted spay/neuter outreach
- Coach and supervise 6-10 Community Advocate team to execute ASPCA Cares program, ensuring achievement of department’s strategic goals. This includes direct supervision, daily checklists of jobs/projects to be handled, schedules, quarterly evaluations, conducting annual performance reviews and giving regular feedback.
- Ensure outreach data is collected thoroughly and accurately and submitted promptly to the Research Associate for analysis
- Assist with planning and execution of successful community outreach events in focus areas, including site selection, promotion, staffing, and related duties
- Maximize volunteers, community groups and other non-departmental staff to increase the reach and saturation of outreach efforts in focus areas
- Communicate effectively the mission of Spay/Neuter Operations, including all medical procedures and terminology
- Develop and maintain departmental SOPs related to outreach and customer service
- Develop and foster relationships with established community service organizations and providers in an effort to increase program effectiveness
- Select mobile spay/neuter clinic schedule based on current demand and demographic data as well as practical criteria such as traffic, parking, etc.
- Prepare monthly clinic calendar to be posted on ASPCA.org, recorded for upload to call center, and printed on promotional flyers
- Track public clinic performance and adjust the schedule to maximize clinic performance in the most underserved communities in NYC
- Schedule staffing for mobile clinics and update monthly staffing calendar
- Coordinate special projects as needed
- Attend all staff meetings and training sessions
- Perform other duties as assigned
Education and Experience:
- Must have Bachelor’s degree, preferably in the social sciences.
- Must have 3 years of professional work experience.
- 1–2 years of supervisory experience required.
- Background in social/community services or work with indigent urban populations preferred.
- Experience managing community outreach projects preferred
Knowledge and Skill Requirements:
- Must speak fluent English. Bilingual (English and Spanish fluency) strongly preferred.
- Must have strong interest in animal welfare and/or promoting spay/neuter.
- Must be proficient in Microsoft Office.
- Must possess ability to manage and prioritize multiple tasks and pay attention to detail
- Must possess strong interpersonal skills, as well as verbal and written communication skills.
- Must be able to lift up to 40 pounds.
This position requires flexibility in schedule and will require weekend/evening hours.
Our generous benefit package includes the following for full-time employees and (if qualified, we offer domestic partner coverage!) Medical, Dental, Vision, STD, LTD, 401(k), Flexible Spending Accounts (FSA), Transit checks, Tuition Assistance Program, Training Seminars, EAP, 50% hospital discount, Vacation, Sick, Personal & Company Holiday time off.