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Frequently Asked Questions

Welcome to the ASPCA's Frequently Asked Questions page.

The information contained in the FAQs section is provided as a courtesy, and does not imply the endorsement, recommendation and/or approval of any company or organization. This information is kept as current as possible and is updated regularly.

Pet Care

1. Where can I adopt a pet?
2. Where can I get my pet spayed or neutered for free/low-cost?
3. I need financial help with my vet bills.
4. Help! My pet needs emergency medical care!
5. I think my pet is sick. Who can help me?
6. Help! I think my pet has eaten something poisonous!
7. I’m concerned about a product that may be unsafe for my pet. What can I do?
8. Help! My cat's/dog's behavior is driving me crazy!
9. How can I keep my pet safe in the event of a disaster or emergency?
10. I'm planning a trip by plane/car-can my pet come?
11. Do you have information on animal-friendly accommodations?
12. Where can I find a pet taxi in New York City?
13. What are the leash laws in my town? What if I see an off-leash dog?
14. Where can I find a pet sitter? Should I board my pet?
15. Do I have to get a license for my dog?
16. What is microchipping?
17. My landlord wants to evict me because I have a pet!
18. How can I find an apartment that allows pets?
19. I can no longer keep my pet-what can I do?
20. My pet is lost-what can I do?
21. My pet has died-who can I talk to?

Found Animals

1. I think I've found someone's pet-what can I do?
2. I found a stray/injured/abandoned animal. Who can I call for help?
3. Help, I found a hurt/orphaned squirrel/bird/rabbit/etc.!
4. I found a dead animal. Who should I call?

Shelters

1. How can I start a shelter?
2. Our shelter needs information and assistance. Who should I contact?
3. I'd like to make a complaint about a shelter. Who should I contact?

Animal Cruelty

1. How can I report cruelty to animals?
2. I’d like to make a complaint about the conditions/treatment of animals in a pet store. What should I do?
3. I’d like to make a complaint about a veterinarian. Who should I contact?
4. I've seen a website depicting cruelty to animals. What can I do?
5. I saw a television show/film/advertisement that depicts cruelty to animals. What can I do about it?
6. How can I help get animal-friendly legislation passed in my state?
7. What groups work to end cruelty in other countries?
8. How can I become an animal cop?

ASPCA

1. What jobs are available at the ASPCA?
2. Can I volunteer at the ASPCA?
3. Do you have education programs for kids?
4. How can my company partner with the ASPCA?
5. I'm a member of the media-where can I find press information?
6. Does the ASPCA have member publications?
7. How do I submit a story to Animal Watch?
8. How can I find out about ASPCA fundraising events?
9. Why did you choose orange as the ASPCA’s official color?

Donating to the ASPCA

1. How much does it cost to become a member, and what does membership entitle me to?
2. I have already renewed my membership, but continue to receive renewal notices.
3. I recently made a donation, but my credit card was charged more than once. What should I do?
4. I am receiving multiple mailing to the same address.
5. I am interest in making a donation to the ASPCA in honor of my wedding guests in lieu of favors.
6. How to I make an in-honor, in-memory gift for someone?
7. I wish to update my address/be removed from your mailing list/remove a deceased individual from the mailing list.
8. I do not have a checking account.   May I send a money order?
9. I do not have a credit card.   May I send a check?
10. A friend of mine received your adorable labels and I would like to get some, too.
11. I wish to receive fewer solicitations. How do I stop receiving so much mail?
12. How many ASPCAs are there in the United States?
13. I visited a charitable website that says it supports the ASPCA. How can I be sure it is valid?
14. I am a guardians/monthly-giver - where can I get answers to questions about my account?
15. What is your Employer Identification Number (EIN) or Tax Identification Number (TIN)?

Website

1. I forgot my password!
2. How do I change my password?
3. How do I change my email address/mailing address?
4. How do I unsubscribe from ASPCA newsletters and emails?
5. Can I use articles/logos/photos from the ASPCA website in my website/magazine/newspaper?

Misc.

1. I want to work with animals!  What are some careers with animals?
2. Where can I get statistics about how many pets are in the US, how many animals are in shelters, etc.?
3. Where can I find an attorney who has experience in issues involving animals?

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