Certified Veterinary Technician I

Department:

Animal Poison Control Center

Division:

Animal Health Services

Location:

Urbana, IL

Job Summary:

The Certified Veterinary Technician I assists in management of calls that come in on the APCC hotline by obtaining a complete history, documenting exposure circumstances in the electronic medical record, calculating dosages and using in-house protocols to either manage the case or to escalate the case to a higher level veterinary technician/assistant or a veterinarian for further management.  Veterinary technicians also participate in in-house protocol development, technician rounds, publications and other projects that may arise.

Job Responsibilities:

• Professionally manage cases initiated by telephone, email, or fax from practicing veterinarians, animal owners and others involving animals that have been potentially exposed to an agent or disease.
• Following protocol constraints, place outbound calls to follow up on select hotline cases.
• Utilize the electronic medical record to obtain a complete case history, document exposures and detail treatment recommendations.  Set pending actions to have records evaluated and closed by appropriate medical personnel.
• Consult the on-site and off-site experts as needed for additional information.
• Advance through protocol levels from 1-5 as skill level increases.
• Act as consultant to lower level Veterinary Assistants, Technicians and students managing cases per established protocols
• Actively participate in on-site training including attendance at monthly rounds.
• Maintain high medical and record quality levels and respond to quality assessments provided by Director of Content and Records Management and Medical Director/VP APCC. 
• Obtain yearly continuing education as outlined in the CE policy.
• Assist with development of support staff protocols for the medical library database.
• Assist with special projects as requested.
• Published approved manuscripts in peer-reviewed and lay journals and other media.
• Work rotating shifts based on need as determined by APCC scheduling crew.

Education:

• Licensed graduate of AVMA accredited veterinary technology program or equivalent.

Experience:

• Qualified graduate with minimum 1 year of clinical experience is desired. 
• Poison control experience is beneficial.
• Involvement in private practice, poison control center, or university or industrial research.

Knowledge Requirements:

• Must have strong interest in toxicology.
• Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches.

Skills Requirements:

• Superb telecommunications and interpersonal skills.
• Good computer literacy and typing skills.
• Must be self-confident, motivated, and have the ability to interact effectively with pet owners, veterinary professionals and other staff members.
• Must work well with or without direct supervision.

Licensing Requirements:

• Must currently hold license from any U.S. state.
• Must be eligible for and able to obtain an active Illinois veterinary license within one year of hire.

Additional Information:

• Ability to work a flexible schedule including days, evenings, weekends, holidays and nights is required.

Benefits:

Our generous benefit package includes the following for full-time employees and (if qualified, we offer domestic partner coverage!) Medical, Dental, STD,401(k), Flexible Spending Accounts (FSA), Transit checks, Tuition Assistance Program, Training Seminars, EAP, 50% hospital discount, Paid time off.

If you have a passion and commitment to our mission and want to join an amazing team of dedicated professionals and are ready for an exciting, fast-paced environment, we invite you to apply by sending your resume and cover letter.

We look forward to hearing from you!