I’m concerned about a product that may be unsafe for my pet. What can I do?
The ASPCA wants to hear from pet owners regarding concerns about the use of particular pet products. This ensures that we are aware of the issues, and thus can direct pet owners to the appropriate resources.
Unfortunately, we do not have the resources to directly handle complaints about pet products. Anyone who has used a product found to be unsafe or unsatisfactory may wish to contact the following organizations that are set up to address consumer complaints:
In New York City
If a problem arises in relation to an animal product obtained from a New York City-based pet shop, and the problem can be tied to the shop, you may wish to contact:
The Department of Consumer Affairs
New York, NY 10004
In New York State
The Consumer Union provides very general consumer complaint information, and can be reached at (914) 378-2000.
The New York State Department of Law, Attorney General's Office
Consumer Fraud Division
120 Broadway, 3rd Floor
New York, NY 10271
Consumer complaint forms can be obtained at http://www.oag.state.ny.us/.
Outside of New York
Pet owners living outside of New York City/New York State may wish to contact the following agencies for assistance:
You may also wish to write and/or call the manufacturer of the product in question, as well as the management of the store where you purchased the product to voice your concerns.
If you are concerned that a product is toxic or poisonous to pets, the ASPCA Animal Poison Control Center can help.